Website Support Services | Website Troubleshooting | Website Maintenance

US-Based Website Maintenance Services

Solve Website Issues Through Screen Share

How Our Contract Works

With any work we do, there is a contract that will be signed before work begins outlining exactly what we are doing and for what price. On Demand sessions are a per hour consulting basis where we will work to resolve your issue best-effort. If there are additional issues outside of the scope of our agreement a new session or contract must be signed.

Common issues

Our most common issues are slow websites, hacked websites or website migrations. We can help with virtually anything through screen share!

What platforms can you help with?

We can help with any major CMS, ecommerce or blog platform including WordPress, Shopify, Wix, Weebly, Webflow, Squarespace, Magento or even custom built websites.

What does this cost?

We charge a $219 per hour minimum. We require payment up-front. If we do not resolve your issue, we’ll provide a credit for future work or full refund.

Who's performing the work?

We work with independent contractors in the United States as well as in-house staff in the United States. They’re constantly vetted and keep various industry certifications up to date.

What if you can't fix my issue?

We offer a 30 day money back guarantee on our on-demand sessions that you can choose to either receive a full refund or a future credit for another session.

How do I share my credentials?

We screen-share through Zoom or Google Meet and you will not have to share any credentials with your support tech for On Demand sessions. Monthly or Annual Support plans are stored securely.

What Customers Say...

"Rob's like a plumber or triple A insurance for your website when emergencies come up or your site goes down, his team is always available." - John S.

What Is The Process?

Select an option below & make payment.

We start the onboarding process via email.

Sit back & we'll handle it!

On Demand

We’ll screen share in real-time to diagnose & resolve issues ranging from troubleshooting CSS inconsistencies to speeding up your website performance or even helping with migrating websites between hosting providers as well as building new websites on platforms such as WordPress, Shopify or Squarespace.

Monthly Support

$399 - Cancel Anytime

We offer a convenient monthly fee to keep an expert website troubleshooter in your back pocket to screen share when you need help.

This includes two instances (up to two hours each) per month.

Note: There is a contract that must be digitally signed agreeing to the scope of work performed each time we work together.

Site Buddy

Only $199/year

We offer a website sticky note tool to tell us what you’d like updated or modified on your website. This does not include any screen sharing or website updates… this is simply a tool to make it easier to submit requests and with the annual fee you get a discount on rates of up to 25% based on scope of work.

This works on any platform no matter the web host.

Malware & Migrations

$360/instance

We’ll clean up malware and migrate to a host of your choice.

We have recommended partners but remain unbiased.

SEO Video Reports

We now offer SEO Video Audits from our partner: https://seovideoreports.com

Wow. So I had another website designer build my new website (not Rob) and there were unresolved issues with how some things displayed. So I hired another person to fix them, and they only got one of the issues fixed. I was then referred to ANOTHER website designer, who looked at the backend/coding and begged off, but referred me to Rob. So now I'm speaking to Rob on the phone, he identifies the issues, We then hop on a Zoom call and I share my screen, and goes into the backend of my site and fixes ALL the issues! In a short amount of time! Everything is now fixed, and Rob fixed it all! I wish I had known Rob before I began this journey with a new website. I can't recommend him enough with my experience today!

Not only built our beautiful WordPress website, but their ongoing maintenance work keep the site up to date and looking good. Rob's attention to detail has also made a big difference. He has identified problems with text that we have provided and helped us out with quick corrections when necessary. Outstanding value and service!

If every business operated like WebsiteMaintenance.com, the world would be a much happier place. Rob's responses are lightning fast, he's very courteous and patient with technophobes like me, and he's brilliant. He has helped me several times when I've goofed up my website, not only fixing my mistakes, but rebuilding my site to make it easier to modify and beefing up my security. I can't recommend him highly enough. He's amazing.

It's 10:00 PM in Kentucky. I'm in California. I call this random number because I'm about to set my hair on fire!!! I'm stuck, dead in the water. BINGO! I get Rob Docherty and he answers at 10 PM!! 30 minutes later, we've made a plan. The next morning Rob delved into my problem, assessed my needs and agreed to take the Needles California Chamber Commerce and Visitor Center on as a client. He understood our financial constraints and made a plan to accommodate that. He understood our level of expertise and made a plan to accommodate that. He offered a very affordable plan of maintenance. NOW, HERE'S THE MOST IMPORTANT PART! LISTEN UP! He can teach you. He can explain the terminology and technical procedures so you understand. He is patient and waits to see that you understand. These are rare qualities among tech support people----in my opinion. Rob and his team are sincere troubleshooters and tech experts. Trustworthy. Honest.

Robert is a god send! We were having major trouble with our website, and we had no access to it. Not only was he able to verify himself, by bringing me to his website, but his customer service can't be matched. His patience is something you don't see much in IT ( I do not know anything about computers). He explained everything in a way that I could understand, and within an hour I had regained access to my website! Highly recommend him to everyone!!!!

Rob was the best. We spent two hours trying to recover my website after I thought I could change the domain name myself. I then foolishly thought I could recover it myself. Lesson learned. So if techy stuff is a foreign language to you, like it is me, save yourself the anxiety and hire Rob to do the job! Thanks again for your patience, your fair pricing, and your genuine ability to want to help technologically impaired!

The Backstory

We’ve fixed over 3000 websites since we started and while every website is unique, the most common issues we come into contact with are broken migrations, malware infections, loading issues and mobile responsive issues.

We started offering troubleshooting and screensharing from the start of the business because we knew that we liked the opportunity to educate our clients before diving in to fix an issue. If you understand the high level aspect of what’s being performed, you’ll be better equipped in the future to diagnose these issues before spending money on something you might prefer to fix yourself.

We look forward to helping your business become a little less stressful.